Refund Policy

Effective August 24, 2026 · Last updated August 30, 2026

This policy covers purchases made directly through the PicPlots website and explains where to manage optional Apple App Store and Google Play subscriptions. Store billing is offered only in an eligible native build when PicPlots has enabled the matching billing rail for that build and device; the native apps never open a web checkout or external payment link to buy a plot. Your statutory consumer rights still apply.

Deleting a PicPlots account does not cancel an Apple App Store or Google Play subscription, stop future store billing, or request a store refund. Cancel it separately in the store account that billed you.

Direct website purchases are final

On the website, Regular Plots are $1.99/month and Featured Top 12 positions are $99/month. Both renew until canceled.
You can cancel future renewals anytime through Manage Account. Canceling a direct website subscription normally leaves the dream post active through the billing period already paid for, then releases its plot.
Completed direct website charges are not refunded. This includes unused subscription time, cancellation during a paid period, dissatisfaction, and dream posts rejected or removed under the content rules.
The only exceptions are those we cannot and do not disclaim: duplicate or incorrect charges, unauthorized payments, and rights you have under mandatory consumer-protection law.

Apple App Store purchases

A purchase billed by Apple is governed by Apple's billing, cancellation, and refund rules as well as applicable consumer law. Manage or cancel it through Apple subscription settings.
Canceling normally leaves the dream post active through the period already paid for. A refund, revocation, expiration, or other lifecycle change reported by Apple may suspend or end the related entitlement sooner.
A cancellation is not a refund. Submit a provider refund request through Apple's Report a Problem service. Apple applies its provider rules and controls the result and destination of an approved App Store refund.

Google Play purchases

A purchase billed by Google Play is governed by Google Play's billing, cancellation, and refund rules as well as applicable consumer law. Manage or cancel the subscription in Google Play subscriptions.
Canceling normally leaves the dream post active through the period already paid for. A refund, revocation, hold, expiration, or other lifecycle change reported by Google Play may suspend or end the related entitlement sooner.
A cancellation is not a refund. Submit a provider request through Google Play's refund flow. PicPlots support can investigate a missing or incorrect entitlement and can review requests Google directs to the developer, subject to applicable law and provider rules.

Requesting a review

For a direct website charge, contact support promptly via the Contact page with the Stripe receipt or receipt email address, the plot location or Featured Top 12 rank, and a short explanation.
For an Apple App Store entitlement question, include the transaction or order identifier shown on the Apple receipt, your PicPlots account email, and the plot location or Featured Top 12 rank. Never send Apple Account credentials or full payment-card details.
For a Google Play entitlement question, include the order identifier shown on the Google Play receipt, your PicPlots account email, and the plot location or Featured Top 12 rank. Never send card details, an account password, or a Play purchase token.
We review direct website requests against this policy and applicable law. Approved direct refunds return through Stripe to the original payment method; processing time depends on Stripe and your financial institution.

Contributions and resale

Contributions and owner-to-owner resale are not enabled in the current production release. The rules below apply only if and when PicPlots makes the applicable feature available after the required approvals.

Optional support is a personal gift, not a purchase, investment, or charitable donation. It sends 100% of the displayed amount to the recipient's Stripe connected account. PicPlots keeps a 0% platform fee and absorbs standard payment-processing fees. Support gives the supporter no ownership, reward, placement advantage, access, or promised outcome.
Support has no fixed campaign deadline while the creator keeps it on and the dream, placement, subscription, payout account, and PicPlots account remain active and eligible. It closes automatically when the creator marks the dream completed, temporarily blanks it, turns support off, or it otherwise becomes ineligible.
A completed personal gift is generally final. A change of mind, the goal being completed or changed, or the creator later disabling support does not ordinarily qualify for a refund. PicPlots or its payment provider may still cancel, reverse, hold, or refund a payment when required by applicable law, payment-provider or card-network rules, a duplicate or unauthorized payment, a technical error, suspected fraud or risk controls, or PicPlots' reasonable discretion. Contact support promptly if a payment was unauthorized or incorrect.
An approved resale charges a 10% PicPlots platform fee. The transaction-specific price, fee, seller amount, and refund terms must be shown before confirmation. If payment succeeds but the approved ownership transfer cannot be completed, PicPlots will void or refund the payment as applicable. A completed resale is otherwise final except where these terms, the payment provider, or applicable law require a different result.
The current iOS and Android bundles contain no resale checkout. A native link to a web resale flow remains disabled unless PicPlots has approval under the applicable regional store program.

If we remove your dream post

Removal for violating the content rules does not normally qualify for a refund. We will still review mistakes and any rights you have under applicable law.